What is the “Me Tab”?

The “Me Tab” is the place where you can find your stamps, avatars name, profile card, the sticktionary and your settings. The button to acce...

Can I change my avatars name in Hotel Hideaway?

Sure, but note that the name change feature is only available at level 10 and onwards! If you're not in love with the first name you chose, ...

How do I change my name?

If you are level 10, you can change your name! In order to do this, open your profile page and tap your name at the bottom next to your ico...

How can I switch my avatar?

The switch avatar button brings up the screen where you can choose to create a new avatar or play as one of your existing avatars. You can f...

How can I delete one of my Avatars?

If you want to delete one of your avatars, you can do this by going to your Me Tab, and going to the select avatar section. Tap on the avata...

Can I recover a deleted avatar?

If you have deleted an avatar, we may be able to get it back if it has been deleted recently. If it has been deleted for a month or longer, ...

How do I change my avatar's gender in Hotel Hideaway?

It's not possible to change your avatars gender in Hotel Hideaway. If you want to try out another gender, you can simply create a new avatar...

How many avatars can I have on an account?

You can add up to six avatars on one account.

Why can't I find my other avatar?

If you have different avatars on one account, you will not be able to friend them, or find them in the search bar. If you or a friend also o...

I saw some items on other avatars that are not available in any of the shops. How can I get them?

We offer some seasonal items, such as Christmas and Valentine's items, and they are usually available for a limited time only. From time to ...

I lost an old avatar!

We know it's always annoying to lose an avatar that you have devoted lots of time to, but sometimes it happens. We can help you a little bit...

How do I change my Avatar’s skin, eye or makeup colour?

You can change your skin, eye and makeup colour in the Face Odyssey shop located at the Beach.

I've lost my guest account - can I get it back?

We're really sorry but we are not able to recover accounts that were not connected to Facebook, Game Center or Google.

What do the symbols represent when I level up?

The orange list represents your current level. This list shows you what you have unlocked (in the case of the orange list) or what you will ...

What is a profile page?

The profile page is one of the many ways that you can express yourself. The profile page will be displayed to other hotel guests and is one ...

How do I use my profile page?

This shows your avatar’s level.This is the number of stickers available to you when customising your profile page. You unlock more as you le...

What are moods and how do I use them?

Moods are the way you express how you feel in Hotel Hideaway. There are currently 5 moods to choose from: AngrySadEcstaticHappy Neutral...

How can I change my hair colour?

If you want to change your hair colour, you can do it in the same place where you change your hair style, in your wardrobe.

How do I save my outfit?

You can now save your outfit in readiness for different occasions! To save your outfit, follow these three steps:Make sure that you’re weari...

How can I save my avatar’s face?

You can now save multiple versions of your avatar’s face! To save it, follow these three steps:Make sure that your avatar’s face is exactly ...

How do I respond to a two player gesture?

If another user has the icon that looks like two people dancing above their heads, it means that they are inviting you to take part in a ges...

How do I use other people's profile cards?

If you don’t want to be friends with someone anymore, tapping on this button will downgrade your relationship with them.If you would like to...

Where can I get more cookies?

Every day you get a maximum of 3 cookies to give to your friends, or people that you meet in Hotel Hideaway. They are not cumulative, which ...

Where are my stamps?

You can find your stamps in the ‘Me Tab’ located in the bottom right corner of the screen.

What are two player gestures?

Two player gestures are gestures that you can do with another person. Depending on your level of friendships, the gestures will change and ...

What is the ID code that is appearing on my profile card?

The ID number that is appearing on profile cards is a way for our customer experience team to identify and find your account, even if you ha...

How can I get different colour chat bubbles?

 Once you reach level 50, you’ll see that your chat bubbles border will change to the same colour as your star level! Levels 1-49 will ...

How can I get different profile cards?

You can get profile cards in several different ways. You’ll be able to:Win profile cards in special competitions (Both in game and on our so...

Why can't I have a different body shape in Hotel Hideaway?

Currently, avatar body shapes are not customisable due to the technology that we use in the game. We’re limited because if we were to bring ...