What do the symbols represent when I level up?
Avatars
How do I use other people's profile cards?
How do I tell how many ads I have left to watch today?
Technical Issues
Welcome to the landing page!
Game
I want to connect my account to Facebook
Account Linking
How do you use rifts?
What is Dance Arena?
How can I play Dance Arena?
Safety Tips
What is the age requirement of Hotel Hideaway?
Law Enforcement contact
More
How do I know if my account is linked?
How can I keep my account safe before an update so I don't lose it?
How do I change my name?
How can I switch my avatar?
How can I deactivate one of my Avatars?
How can I purchase coins and diamonds on Hotel Hideaway?
I bought something but I didn't get it.
I got banned, and I don't understand why. What can I do?
What is spamming / flooding?
How does the chat filter (ie. Trashbot) work?
RIFTS
What are rifts?
What is Hotel Hideaway?
How do I get coins in Hotel Hideaway?
How do I get diamonds in Hotel Hideaway?
How do I design My Room?
How can I change the colour of the My Room items?
How can I lock my room?
What is Hotel Hideaway's Privacy Policy?
What are the Terms of Service of Hotel Hideaway?
Controller Privacy Policies
I can't download an update. What should I do?
Why can't I watch any more ads?
I'm having trouble getting into Hotel Hideaway. I get an error message and/or I get stuck in the loading screen. What should I do?
How do I use the colour shop?
How do I buy clothes?
How do I use the store?
What are groups?
How do group leagues work?
What are group competitions?
Tailor of Fortune Madness
High Five
Need more help?
