Hi, how can we help you?
What do the symbols represent when I level up?
Avatars
How do I use other people's profile cards?
How do I tell how many ads I have left to watch today?
Technical Issues
Welcome to the landing page!
Game
How do you use rifts?
I want to connect my account to Facebook
Account Linking
What are concerts in Hotel Hideaway?
What are meet and greets?
What happens if I miss a concert?
More
How do I know if my account is linked?
How can I keep my account safe before an update so I don't lose it?
What is the “Me Tab”?
Can I change my avatars name in Hotel Hideaway?
How do I change my name?
How can I purchase coins and diamonds on Hotel Hideaway?
I bought something but I didn't get it.
What is spamming / flooding?
What are the community rules?
How does the chat filter (ie. Trashbot) work?
RIFTS
What are rifts?
What is Hotel Hideaway?
How do I get coins in Hotel Hideaway?
How do I get diamonds in Hotel Hideaway?
My friend got kicked out of my room when I locked it.
How do I design My Room?
Can my friends watch me design My Room?
Who is Herman?
What are warpers?
Where can I find Herman?
What is Hotel Hideaway's Privacy Policy?
What are the Terms of Service of Hotel Hideaway?
Controller Privacy Policies
I can't download an update. What should I do?
Why can't I watch any more ads?
I'm having trouble getting into Hotel Hideaway. I get an error message and/or I get stuck in the loading screen. What should I do?
How do I use the colour shop?
How do I buy clothes?
How do I use the store?
How does my group move up or down in leagues?
What is the legends league?
What is a gem league?
What is the age requirement of Hotel Hideaway?
Law Enforcement contact
Suicide Prevention Lines
Need more help?
