It's always a good idea to update to the latest operating system version (either iOS or Android) and make sure you have space on your device. Keep in mind that we are rated 17+ which might restrict devices that have parental controls enabled.
After we release an update it can take up to 24 hours for all players to have it visible on their device. Sometimes the update becomes visible before you can actually download it, just be patient and you'll eventually get it! To see what version of the game you currently have installed, check the initial screen in game.
The game service also may be under scheduled maintenance. Remember to subscribe to our official instagram for the latest updates and news.