Law Enforcement contact

Information for Law Enforcement Authorities
These operational guidelines are for law enforcement officers seeking user data and records from Hotel Hideaway.
We disclose user data and records solely in accordance with our terms of service, privacy policy and applicable law.
Form of Requests
We ask you to be as specific as possible with your request, as we are unable to process overly broad or vague requests.
All requests must be in writing and to include the following:
  • The name of the issuing authority,
  • badge/ID number of the responsible agent (where applicable),
  • email address from a relevant law enforcement domain (when the request has been sent by email),  
  • direct phone number, and
  • where required, an applicable subpoena, court order or search warrant
Contact Information                                     
To ensure the most expeditious handling of requests, law enforcement officers may submit all records requests by email, fax or mail.
Acceptance of legal process by any of these means is for convenience and does not waive any objections, including lack of jurisdiction or proper service.
Attention:  Hotel Hideaway, Security Team
Sulake Oy
Kaarlenkatu 9-11
00530 Helsinki, Finland