I got banned, and I don't understand why. What can I do?

If you have been banned, it means that you have violated the Hotel Hideaway Terms of Service in some way. Potential violations include (but ...

What is spamming / flooding?

Spamming / flooding is when someone repeats the same message over and over again, disturbing other players chat experience. You will be aut...

How does the chat filter (ie. Trashbot) work?

The chat is filtered based on our community rules. In short, if your chat is inappropriate, a robot will strike out the offending line!We fi...

What happens when I get banned?

When you get banned, you will be unable to access Hotel Hideaway for the duration of your ban. Any rooms that you have published are automat...

How can I know if a player is really hotel staff?

Hotel staff members have the ability toggle staff- sign on (This appears like a green peacock tail over their heads) and send chat messages ...

Is there a list of staff?

Some of the staff that you may see around the hotel are:LafollegrenouilleIsadoraBelleq #521178OlsoweirAnydeoSnackrificeOrla XSmoothOperatorL...

The trash bot is censoring me!

If the trashbot is stopping you from saying something that you think you should be able to say in the game, let us know about it so that we ...

I'd like to help you on Hotel Hideaway for free.

We think it's super cool that you would like to help us out, but we want to pay everyone fairly for any work that they do for us. If you wou...

Can I work for Hotel Hideaway?

We think it's great that you would like to work for us. At the moment we are not taking any job applications, as all our positions are full,...

Someone from Hotel Hideaway is bullying me on instagram!

We're sorry that you are experiencing this issue! Unfortunately, we are not able to take action on anything that happens outside of Hotel Hi...

Somebody is pretending to be me, they have a very similar name, they’ve copied my style and biography, please help!

At Hotel Hideaway, we allow users to have similar names. This means that sometimes, someone might have innocently chosen the name you have,...

How can I change the Trashbot filter?

If you wish to see unfiltered chat in unpublished rooms and private messages, you can choose to do this by entering settings and tapping the...

How can I be an Ambassador?

We are currently testing the Ambassador program out with a small group of guests. Once we decide to expand the feature, we will start taking...

What is the Hotel Hideaway Ambassador program?

The Hotel Hideaway Ambassadors program is something we’ve launched to make our community even more helpful and welcoming. As part of the pro...

Who are the Hotel Hideaway Ambassadors?

Who are the Hotel Hideaway Ambassadors?The Hotel Hideaway Ambassadors are listed here with the language they speak:Lead Ambassador: cunderoC...