What is spamming / flooding?

Spamming / flooding is when someone repeats the same message over and over again, disturbing other players chat experience. You will be aut...

What are the community rules?

Hotel Hideaway is for players 17 years and older. Hotel Hideaway's public rooms are for everyone: Keep it clean from sexual talk / sexual ...

How does the chat filter (ie. Trashbot) work?

Le chat est filtré sur la base de nos règles communautaires. En bref, si votre discussion est inappropriée, un robot supprimera la ligne inc...

How can I know if a player is really hotel staff?

Hotel staff members have the ability toggle staff- sign on (This appears like a green peacock tail over their heads) and send chat messages ...

Is there a list of staff?

Some of the staff that you may see around the hotel are:LafollegrenouilleGman IsadoraBelleq #521178 Legion Solv Simo CoolMotions Olsowei...

I got banned, and I don't understand why. What can I do?

If you have been banned, it means that you have violated the Hotel Hideaway Terms of Service in some way. Potential violations include (but...

What is hate speech?

Hate speech is speech that attacks a person or group on the basis of attributes such as gender, ethnicity, religion, race, disability, or se...

I'd like to help you on Hotel Hideaway for free.

We think it's super cool that you would like to help us out, but we want to pay everyone fairly for any work that they do for us. If you wou...

Can I work for Hotel Hideaway?

We think it's great that you would like to work for us. At the moment we are not taking any job applications, as all our positions are full,...

Does Hotel Hideaway have a Youtube account?

Yes, we do. Go subscribe!

What should I do if someone is bullying me?

If someone is saying something that you don't like, the best way to deal with it is to put them on ignore. You can do this by clicking on th...

Someone from Hotel Hideaway is bullying me on instagram!

We're sorry that you are experiencing this issue! Unfortunately, we are not able to take action on anything that happens outside of Hotel Hi...

The trash bot is censoring me!

If the trashbot is stopping you from saying something that you think you should be able to say in the game, let us know about it so that we ...

Somebody is pretending to be me, they have a very similar name, they’ve copied my style and biography, please help!

At Hotel Hideaway, we allow users to have similar names. This means that sometimes, someone might have innocently chosen the name you have,...

How can I report another user?

When another user is doing something that you think we should look into a bit further, you can always report them to us. First, tap on the ...

How can I report another guest’s room?

If you come across a room you think we should know about, you can let us know by tapping on the red flag that appears in the room descriptio...

How can I change the Trashbot filter?

If you wish to see unfiltered chat in unpublished rooms and private messages, you can choose to do this by entering settings and tapping the...

What happens when I get banned?

When you get banned, you will be unable to access Hotel Hideaway for the duration of your ban. Any rooms that you have published are automat...

How do you decide if someone should be banned?

The below list outlines some of the things that Hotel Hideaway takes into consideration when making the decision to ban users. This is not e...

How can I be an Ambassador?

We are currently testing the Ambassador program out with a small group of guests. Once we decide to expand the feature, we will start taking...

What is the Hotel Hideaway Ambassador program?

The Hotel Hideaway Ambassadors program is something we’ve launched to make our community even more helpful and welcoming. As part of the pro...

Who are the Hotel Hideaway Ambassadors?

Who are the Hotel Hideaway Ambassadors?The Hotel Hideaway Ambassadors are listed here with the language they speak:Metuka - EnglishJØRDÅÑÅ -...