How do I change my name?

If you are level 10, you can change your name! In order to do this, tap your name at the bottom lower right corner of your game, and a ...

How can I switch my avatar?

In order to switch avatars, tap on your name on the lower right corner of your game, and a menu will come up. The switch avatar option appea...

How can I deactivate one of my Avatars?

If you want to  deactivate one of your avatars, please follow the following steps:Got to any room.Tapping on your avatar name in the lo...

Can I recover a deleted avatar?

If you have deleted an avatar, we may be able to get it back if it has been deleted recently. If it has been deleted for a month or longer, ...

How do I change my avatar's gender in Hotel Hideaway?

It's not possible to change your avatar once you have chosen it in Hotel Hideaway. If you want to try out another avatar type, you can simpl...

How many avatars can I have on an account?

You can add up to six avatars on one account.

Why can't I find my other avatar?

If you have different avatars on one account, you will not be able to friend them, or find them in the search bar. If you or a friend also o...

I saw some items on other avatars that are not available in any of the shops. How can I get them?

We offer some seasonal items, such as Christmas and Valentine's items, and they are usually available for a limited time only. From tim...

How do I change my Avatar’s skin, eye or makeup colour?

You can purchase items to change your skin, eye and makeup colour in the Face Odyssey shop located at the Beach. Once you have purchased the...

What do the symbols represent when I level up?

  This list represents your current level. This part shows you what you have unlocked (in the case of the first list) or what...

What is a profile page?

The profile page is one of the many ways that you can express yourself. The profile page will be displayed to other hotel guests and is one ...

How do I use my profile page?

 This shows your avatar’s level. This is where your name is displayed. Tap here to join a group. If you have already joined a group, it...

What are moods and how do I use them?

Moods are the way you express how you feel in Hotel Hideaway. There are currently 5 moods to choose from: AngrySadEcstaticHappy Neutral...

How can I change my hair colour?

If you want to change your hair colour, you can do it in the same place where you change your hair style, in your wardrobe.

How do I save my outfit?

You can now save your outfit in readiness for different occasions! To save your outfit, follow these steps: Navigate to the wardrobe at...

How do I respond to a two player gesture?

If another user has the icon that looks like two people dancing above their heads, it means that they are inviting you to take part in a ges...

How do I use other people's profile cards?

If you don’t want to be friends with someone anymore, tapping on this button will downgrade your relationship with them.If you would like to...

Where are my stamps?

You can find your stamps in the ‘Me Tab’ located in the bottom right corner of the screen.

What are two player gestures?

Two player gestures are gestures that you can do with another person. Depending on your level of friendships, the gestures will change and ...

What is the ID code that is appearing on my profile card?

The ID number that is appearing on profile cards is a way for our customer experience team to identify and find your account, even if you ha...

How can I get different colour chat bubbles?

 Once you reach level 50, you’ll see that your chat bubbles border will change to the same colour as your star level! Levels 1-49 will ...

How can I get different profile cards?

You can get profile cards in several different ways. You’ll be able to: Win profile cards in special competitions (Both in game and on ...

Why can't I have a different body shape in Hotel Hideaway?

Currently, avatar body shapes are not customisable due to the technology that we use in the game. We’re limited in this way because if we we...

How can I delete my in-game account?

 You can choose to have all your personal data removed from our service. However, if you choose to do this, it will delete all the inf...