RIFTS

The following FAQ's will help you with rifts.

What are rifts?

Rifts are dimensional oddities found all around Hotel Hideaway. You can extract coins and diamonds from them. By watching two in-game ads a ...

How do you use rifts?

This shows you the number of friends joining you in a rift, and what friendship rank they are with you. If you have a crown displaying, it m...

How do I extract coins and diamonds from rifts?

Find a rift in the Hotel and tap on it, then tap the warper icon that appears above the rift. This triggers a party invite that will appear ...

How do I increase the number of coins or diamonds I earn from rifts?

To get the most out of the rifts, you can do the following:Increase your avatar’s level. The higher your level, the more currency you will e...

CLOTHES

The following FAQ's will help you with clothes. 

GESTURES

The following FAQ's will help you with gestures. 

How can I do a certain dance move or gesture?

We have lots of dance moves and gestures for you to discover. Some of them need to be unlocked or discovered by you, but by asking other use...

How do I do a two player gesture?

In order to do a two player gesture, you need to click on the person that you want to interact with. Above their heads, there will be an ic...

How can I start a feisty gesture?

If you are feeling a bit - feisty- and you are high enough level friends with someone, you can start a feisty gesture with their avatar. To ...

What are Feisty gestures?

If you are high enough level friends with people, you can do some special 2 person gestures without needing to have permission from them. Th...

FRIENDS

The following FAQ's will help you with friends. 

How can I become friends with someone?

To become friends with someone for the first time you just have to spend a stamp and have them accept the friendship by also spending one&nb...

How can I remove someone from my friends list?

To remove someone from your friend list, got to the friend tab on the right side of your device. Find the friend that you would like to...

How can I make someone a higher level friend?

Once you are friends with someone, you can deepen your friendship by becoming increasing your friendship rank. You do this by tapping the 'U...

How can I find my friend?

If you want to find your friend, click on your friends tab in the lower right corner just above the Me Tab button. Click on the magnifying g...

COOKIES

The following FAQ's will help you with cookies. 

What are cookies?

Cookies are a way of telling your friends or people that you meet that you think they are cool!

How can I give cookies?

If you want to give someone cookies, just open their profile and tap on the hand underneath the cookie jar in the bottom right hand corner. ...

PRIZE MACHINES

The following FAQ's will help you with the Tailor of Fortune, Carpenter of Chance, and the Loot Box machine.

What is the recycler?

The Recycler is a way to make the duplicate clothes or My Room items you have useful. You can exchange them for new clothing and My Room ite...

How can I obtain mergeable items?

The main way to obtain mergeable items is from the Tailor of Fortune. Certain Tailor of Fortune sets are classified as mergeable and are cl...

How many spins on the Tailor of Fortune will I get a day?

You automatically earn 3 free spins every day by collecting your daily reward.To get more free spins, you can watch up to two video ads ever...

What happens during Merge Bot events?

Merge Bot events, also known as ‘Merge It Up’ events, are special events in which the likelihood of getting the base level mergeable items n...

How can I see how many spins I have left on Tailor of Fortune?

You can see how many spins you currently have left in the middle of the screen just under the 'Buy Spins' button

What are Suitcases?

Suitcases are a fun way to win prizes in Hotel Hideaway! Inside the suitcases there could be everything from extra cookies to give to your f...

Carpenter of Chance

You use the Carpenter of Chance to get My Room items. We’ll place new items inside it regularly. Don’t worry if you miss out on an item or t...

How can I get a Suitcase?

You can get suitcases from the Lost and Found in the Oasis Lobby. Once you have tapped on the Lost and Found, you need to watch an ad to get...

SHOPS

The following FAQ's will help you with the shops. 

STAMPS AND STICKERS

The following FAQs will help you with your Stamp and Sticker questions.

How long does it take to get stamps?

Stamps start gathering from left to right. The first stamp regenerates straight away, so you can make as many 1st level friends as you want!...

How do I collect all the stickers?

You own 1-star stickers by default, while 2-star stickers will have a description of what you have to do to unlock them. 3-star stickers wil...

How can I get pins?

You can get pins in different ways:You can win pins in room seasons, Trials of Style, etc.Some pins will come with purchases.Upgradeable pin...

What are pins?

Pins are rewards users can unlock and win. They are pretty similar to stickers, but with some exceptions:Pins can be freely placed on the pr...

How do I use the Recycler?

To see the different items of clothing that are only available in the Recycler, tap on the box with the one next to it. You can use old, unw...

LEVELS/ LEADER BOARDS

The following FAQ's will help you with levels and leader boards.

What are levels?

Levels are one of the ways to unlock all the content in hotel hideaway. They increase how much money you earn with your rifts and warpers. I...

How can I raise my level?

Currently, you can earn stars by collecting things. You can collect stickers, clothes, face features, furniture and colours. Each one of the...

How can I see how many stars I need to get to the next level?

By tapping on the level icon in the top left corner, you will open the level screen which shows you:What level you currently are.How ma...

What are prestige levels?

Once you have reached level 50, we have given you new heights to rise to! Now, the further you get, the more stars will appear in your level...

DAILY REWARDS

The following FAQ's will help you with daily rewards and tasks.

How do I use the daily rewards button?

Here you can see the rewards you’re able to collect each day. The one that is circled is the one you can collect on that day. Tap on it to c...

What is the daily rewards button?

The daily reward button opens a window that lets you collect your daily rewards, daily reward multipliers and your daily task for the day. I...

How can I write in colours?

You'll need to get a bit technical with this! In your text box, simply put: <color=red> <color=blue> <color=yellow> ...

Welcome to the landing page!

When you enter Hotel Hideaway, the Elevator (located on the right) allows you to travel directly to the room of your choice. By tapping on ...

How do I see My Collections?

You can see all items from a specific set here. If you don’t see an item of clothing you won here, it means that it’s available in another p...

How do I use the Sticktionary?

This displays how many stickers you have. This includes all the default stickers and achievement stickers.This table shows you all the stick...

Why do I sit differently on some types of furniture?

There are several pieces of furniture in special locations around Hotel Hideaway that have special looking sitting positions. Why don't...

Where can I sell clothing items?

Duplicate clothes items can be sold in the recycler machine in the lobby.

Where can I find the achievements?

You can find the achievements in the Sticktionary, located in the Me Tab. Once you open up the sticktionary you can find them at the bottom ...

Where are the leaderboards?

Fashion Leaderboard - Runway Room If you want to walk down memory lane, the old leaderboards will be archived in the library for old times s...

What is Vamos and how do I use it?

Vamos is a way of teleporting yourself and other guests between rooms together in one big group. Rather than teleporting individually and ri...

How do I use the Tailor of Fortune?

The Tailor of Fortune is split into two different wheels - the events wheel, and the permanent / seasonal collections spinner.The events whe...

I bought items in Face Odyssey but now I can’t find them - where are they?

Items that you buy in Face Odyssey can be found in your wardrobe, in the face customisation section.

I don't like my tasks, can I change them?

You only get one set of tasks per day. If you do not like your current tasks, or you are unable to complete them, you need to wait for the n...

I purchased a colour for clothing - will it be available for all clothes, or just one?

When you purchase a clothes colour it is available for most of your clothes. There are some items of clothing that have set colours that can...

What are secret rooms?

Some rooms in the hotel have secret rooms attached to them. You will have to search or ask around to find them. We can't tell you where they...

What are tasks?

Tasks are something that you can do inside Hotel Hideaway for more rewards.

What are the achievements?

The achievements window shows you what your progress is for the various achievements. You can get rewards by doing the achievements. You can...

What are the benefits of being higher rank friends?

Currently being higher friends has a few benefits. All your higher rank friends appear higher on your friend's list. We will send ...

What are the different kinds of Suitcases?

There are three types of suitcases:Leather - This is the defaultGold - You have a 1 in 3 chance of opening up a gold suitcase- one of the su...

What are the stars on the items?

All the items in Hotel Hideaway that you can use to customise your character and/or profile page have a star value from 1 to 5. The higher t...

What are stamps?

Stamps are the way you get friends in Hotel Hideaway. Obtaining them is easy - just play the game and they will slowly generate. You can fin...

Where can I see what I've won?

When you tap on the Tailor of Fortune, Lost and Found, the Carpenter of Chance and the Recycler, you can see which items you have already re...

Where can I find rifts?

The rifts appear in different parts of the Hotel at random times, so you have to actively search for them.  

What is the Tailor of Fortune?

The Tailor of Fortune is a spinning wheel with prizes. It is located in the bottom left of the Oasis Lobby, and you can get there by either ...

Where can I see community challenge results?

While a community challenge is active, you can find out how your team is doing at the beach.Depending on which sort of community challenge i...

Where can I see how many friendship tokens I have left to give?

You can see the number of friendship gifts and upgrades you have left to give by opening your friends list, located on the right side of you...

What is a lucky gift?

When you send a friend a friendship gift, there is a small chance that it could turn into a lucky gift! The chances of this happening are de...

How can I send gifts to other people?

 When you open your friend’s profile page, you will be able to see if you can send them a gift if this symbol appears. Tapping on...

What is a friendship gift?

A friendship gift is something that you are able to send to your friends to show them that you appreciate them. Each friendship tier allows ...

Can I choose what to gift?

Lots of different items can be found within gifts. You are not able to choose what is inside the gifts you send, but rest assured: the reci...

What is a friendship upgrade?

An upgrade token is the best way to tier up fast with someone that is important to you in Hotel Hideaway. You can instantly upgrade a friend...

TRIALS OF STYLE

The following FAQ's contain important information about how to participate in the Trials of Style.

What are the Trials of Style?

Trials of Style is a mini game in which you can show off the best clothes you have in competitive dress up competitions, vote on other guest...

How does the Trials of Style voting system work?

To vote on the outfits that other guests have submitted, tap on the ‘vote’ tab. Choose the theme you’d like to vote for – you’ll be given a ...

How do I take part in a Trials of Style photoshoot?

To take part in a Trials of Style photoshoot, tap the button in the bottom left corner. Doing this will open Trials of Style on the voting ...

How can I get tickets for the Trials of Style?

You can get tickets for Trial of Style in the following places:Daily rewardsBy voting for other peoples outfits. Daily tasksPurchasing ticke...

Trials of Style Seasons

Each season, you'll earn season points that will count towards reward tiers. Season points will be awarded for every photoshoot you particip...

What is VIP membership?

VIP membership is a fantastic way for you to boost the amount of diamonds and cookies you get on a daily basis. At the moment, VIP memb...

Fansite Way

Fansites are websites created by users to promote/talk about Hotel Hideaway (new items, event, etc.) Sulake does not own these sites and has...

What items can I get by using the Merge Bot?

Each base-level mergeable item has an item track. You always need four of one of these items to get to the next item in the track.You can se...

How do I use the Merge Bot?

The Merge Bot is located inside the Recycler in the Oasis Lobby. Tap on the Recycler and you’ll be able to see a tab for the Merge Bot.In or...

What are tiered rewards?

Tiered rewards reward you for taking part in mini events. Each time you do something in the game linked to the current event that is happeni...

What is the Season Pass?

With the Season Pass, you can claim prizes every single day, separate to the daily rewards. Everyone gets a daily gift, but if you would lik...

Where did the daily tasks go?

The daily tasks now appear within the new PATH system. You need to tap on the map, and then on the left side you will see your daily tasks.&...

Where did my VIP stickers go?

Once your VIP subscription has run out, your VIP stickers will be removed from use, including on your profile card. When you renew VIP, you ...

What are VIP Stickers?

VIP-stickers are similar to normal stickers, but they can only be used when your VIP membership is active. All users will be able to see the...

What are teleports?

Teleports will be able to take you from one room to another in the blink of an eye. You will be able to use them to enter or exit a room, or...

How do I use a teleport?

Teleport furniture can only be set as an ENTRY teleport or EXIT teleport. Arrows will indicate if a teleport is for entering or exiting.&nbs...

What is the Gestionary?

The Gestionary is a place where you can see all the gestures that you own. There are four tabs you can use to see your gestures: solo gestur...

How do I buy gestures?

If you want to purchase a new gesture, we’ve got you covered! You can purchase gestures in two different ways. You will be able to purc...

How do I set a quick access gesture?

Do you really love a gesture and want to use it again, and again, and again? Well, now you can with quick access slots for gestures!To set a...

How do I find the Gestionary?

The Gestionary will appear as a green book on the top right of your gesture pad.

Where can I get more cookies?

Every day you get a maximum of 3 cookies to give to your friends, or people that you meet in Hotel Hideaway. They are not cumulative, which ...

Where did the Spin Demon go?

We removed the ability to purchase the Spin Demon in February 2024, as we felt that it no longer served the Hotel Hideaway community, and we...

How do the leaderboards work?

Leaderboards track what everyone does in the game in order to show who is the best! They will be refreshed every month. All information...

How do you complete a Quest?

Complete a Quest by finding all the required items or performing the necessary actions. Once you've finished, a tick will appear in the Ques...

How can I see my Quest progress?

To view all your quests and track your progress, check the Quest Log. It appears on the left side of your screen, in the middle. You can als...

How do I start a Quest?

When an NPC has a Quest for you, an exclamation mark will appear above their head. To start the quest, walk up to the NPC and tap on the exc...

What are Quests?

Quests are fun activities that you can do in Hotel Hideaway. Some Quests will be short and quick to finish, and others may take a while. But...

What’s Herman’s Bargains?

Herman’s Bargains is a new kind of concept we’re trying out in Hotel Hideaway. You won’t always be able to see the room in the navigator, an...

Can I send a gift back to someone that sent me one?

If someone sends you a gift, you are able to see their profile by tapping on a button that will appear in your inbox message notifying you a...