I can't download an update. What should I do?

It's always a good idea to update to the latest operating system version (either iOS or Android) and make sure you have space on your device...

Why can't I watch any more ads?

There is a daily limit of six advertisements that you can watch per day on Hotel Hideaway, unless you get two more ad views from a suitcase....

I'm having trouble getting into Hotel Hideaway. I get an error message and/or I get stuck in the loading screen. What should I do?

It's always a good idea to update to the latest operating system version (either iOS or Android) - we know that iOS 9 is having some Game Ce...

When will the new update come out?

We are unable to give exact dates, as pushing out an update is a complicated process, but we generally try to release an update every month....

Is Hotel Hideaway available in my country?

We are currently open in all countries in the world, except for China.

Can I play Hotel Hideaway on multiple devices?

Yes! You are be able to log into your account from another device. If you are only using Apple devices you're able to connect to either to G...

How do I report a bug in the game?

Send us a message through the in-game help button describing what happened, when it happened and what avatar you were using at the time. If ...

Which devices can I use to play Hotel Hideaway?

So far the hotel is only available for the iPad & iPhone and all Android devices. 

Why am I getting the message that my friends are lost in the hallway?

This can happen for many reasons but most of the time it means that your friend is in a room that is full. We put a cap on the number of peo...

How do I turn notifications on?

The turn on notification button only appears if you have chosen to not receive notifications. Tapping this button will prompt a screen that ...

How do I turn notifications off?

If you would like to turn the notifications off, please go to your settings, scroll down to notifications and find Hotel Hideaway. You ...

How do I tell how many ads I have left to watch today?

When you are in a place where you can watch ads. The total number of ads that you have left to watch will appear in the top left corner.&nbs...

How can I extend the battery life of my device while using Hotel Hideaway?

In order to extend the battery life of your device while using Hotel Hideaway, you can enter your settings and change the game to run at 30 ...

My device is older, but I still want to play Hotel Hideaway.

If you enter into your avatar settings and choose to run Hotel Hideaway in 30 FPS, this may help your device to run Hotel Hideaway a little ...

Is Hotel Hideaway available on Android?

Yes! Hideaway is available on Android devices that are running version 6.0 and newer.

What devices does Hotel Hideaway support?

Hotel Hideaway supports a wide variety of devices. As long as you are able to install and run the following operating systems, you will be a...