How can I purchase coins and diamonds on Hotel Hideaway?

At the moment, you can purchase through Apple store on Apple branded products, and on Google play on Android devices.

I bought something but I didn't get it.

If you contact us here, we will do our best to find your goods so that you can keep on enjoying Hotel Hideaway! You can review your Apple pu...

I bought something but I didn't get it.

If you contact us here, we can help you recover your purchase. Make sure you find your order code, starting with GPA. Once you have this, co...

What can I buy in the Gift Shop?

  This is where you can purchase diamonds. This is where you can buy crates and collect your free daily crates.  This is...

How can I get free diamonds?

If you’re after some free diamonds, follow these easy steps:Tap on the shopSelect the box below: Choose an offer to complete. Complete ...

I can’t see any offers for free diamonds.

Depending on your location, you may not get any free diamond offers. If you keep checking back, you may see new offers when they come up aga...

I didn't get my free diamonds after doing an offer.

If you completed a requirement to get free diamonds but did not receive them, please see the following FAQ. Sulake is not able to help ...

How can I convert my diamonds to coins?

If you want to purchase an item and you don’t have enough coins, you are able to do this directly from the shop page.  Tap the ite...

How can I redeem a promotion code?

To redeem a promotion code, tap on the shop where items can be purchased, and then select the ‘gift’ icon. In the redemption window, en...

How can I check the gifts/promo codes that I have used and/or bought?

To check what you’ve redeemed in the past, navigate to the meta store. Tap on the My Gifts symbol. A window will pop up and show a...