Safety Tips

Even though Hotel Hideaway is for people aged 17 and over, it’s still a good idea to follow some safety tips to ensure that you always have ...

What is the age requirement of Hotel Hideaway?

As stated in the AppStore, we don't recommend the hotel to users who are under the age of 17.

Law Enforcement contact

Law Enforcement contact Information for Law Enforcement AuthoritiesThese operational guidelines are for law enforcement officers seekin...

Teen Helplines

If you are feeling sad, being bullied, harming yourself or just want to talk to someone for advice and help about things outside Hideaway, p...

What should I do if someone is bullying me?

If someone is saying something that you don't like, the best way to deal with it is to put them on ignore. You can do this by tapping on the...

Hotel Hideaway Parental Guide

Hotel Hideaway is for users aged 17+. When we are made aware that a child under the age of 17 is playing Hotel Hideaway, we always ban the u...

What is hate speech?

Hate speech is speech that attacks a person or group on the basis of attributes such as gender, ethnicity, religion, race, disability, or se...

What are the community rules?

Hotel Hideaway is for players 17 years and older. Hotel Hideaway's public rooms are for everyone: Keep it clean from sexual talk / sexual ...

How can I report another user?

When another user is doing something that you think we should look into a bit further, you can always report them to us. First, tap on the u...

How do you decide if someone should be banned?

The below list outlines some of the things that Hotel Hideaway takes into consideration when making the decision to ban users. This is not e...

How can I report another guest’s room?

There are two different ways that you can report a room. When reporting from a roomTap on the room description tab in the top right of ...