How do I know if my account is linked?

If your account is linked, then you will just see the 'Play' button on the landing screen, like the following picture:  If it is n...

How can I keep my account safe before an update so I don't lose it?

You should always make sure that you have your account linked, but if you cannot link an account for some reason, make sure  that you d...

I want to connect my account to Facebook

Facebook account connection works on all devices, so it's the best choice for you if you want to play the game on both iOS and Android devic...

I want to connect my account to Google Play.

Google Play account connection is only available on Android devices. If you also want to use iOS devices, Facebook connection is the best ch...

I don't have a Google Play account.

If you don't have a Google Play account, you can still access the game with a guest account. However, we strongly recommend you get one in o...

I've lost my guest account - can I get it back?

We're really sorry but we are not able to recover accounts that were not connected to Facebook, Game Center or Google.

I lost an old avatar!

We know it's always annoying to lose an avatar that you have devoted lots of time to, but sometimes it happens. We can help you a little bit...