Hotel Hideaway is for users aged 17+. When we are made aware that a child under the age of 17 is playing Hotel Hideaway, we always ban the user straight away, and do not unban them.
If your child is using Hotel Hideaway and is under the age of 17, you can contact us to get your child's account banned. During this process we will require you to enter your child's account and write a specific phrase in order to prevent an abuse of this service.
You are also able to block your child from downloading apps like this in the future by following this guide.