What do the symbols represent when I level up?
Avatars
How do I use other people's profile cards?
How do I tell how many ads I have left to watch today?
Technical Issues
I want to connect my account to Facebook
Account Linking
Welcome to the landing page!
Game
How do you use rifts?
What is the Quantum Rift Exchange?
What are the odds to win items in the Quantum Rift Exchange?
What is Dance Arena?
More
Safety Tips
What is the age requirement of Hotel Hideaway?
Law Enforcement contact
How do I know if my account is linked?
How can I keep my account safe before an update so I don't lose it?
How do I change my name?
How can I switch my avatar?
How can I deactivate one of my Avatars?
How can I purchase coins and diamonds on Hotel Hideaway?
I bought something but I didn't get it.
I got banned, and I don't understand why. What can I do?
What is spamming / flooding?
How does the chat filter (ie. Trashbot) work?
RIFTS
What are rifts?
What is Hotel Hideaway?
How do I get coins in Hotel Hideaway?
How do I get diamonds in Hotel Hideaway?
How do I design My Room?
How can I change the colour of the My Room items?
How can I lock my room?
What is Hotel Hideaway's Privacy Policy?
What are the Terms of Service of Hotel Hideaway?
Controller Privacy Policies
I can't download an update. What should I do?
Why can't I watch any more ads?
I'm having trouble getting into Hotel Hideaway. I get an error message and/or I get stuck in the loading screen. What should I do?
How do I use the colour shop?
How do I buy clothes?
How do I use the store?
What are groups?
How do group leagues work?
What are group competitions?
Tailor of Fortune Madness
High Five
Need more help?
