How do I use the Pet Hotel
Pets
What is the Hatchery?
What do the symbols represent when I level up?
Avatars
How do I tell how many ads I have left to watch today?
Technical Issues
How do you use rifts?
Game
I want to connect my account to Facebook
Account Linking
Setting up AgeKey for Hotel Hideaway (Only Texas)
Age Verification in Texas
How can I invite people to play with me?
More
Safety Tips
What is the age requirement of Hotel Hideaway?
Law Enforcement contact
How do I know if my account is linked?
How can I keep my account safe before an update so I don't lose it?
How do I change my name?
How can I switch my avatar?
How can I deactivate one of my Avatars?
How can I purchase coins and diamonds on Hotel Hideaway?
I bought something but I didn't get it.
I got banned, and I don't understand why. What can I do?
What is spamming / flooding?
How does the chat filter (ie. Trashbot) work?
RIFTS
What are rifts?
What is Hotel Hideaway?
How do I get coins in Hotel Hideaway?
How do I get diamonds in Hotel Hideaway?
How do I design My Room?
How can I change the colour of the My Room items?
How can I lock my room?
What is Hotel Hideaway's Privacy Policy?
What are the Terms of Service of Hotel Hideaway?
Controller Privacy Policies
I can't download an update. What should I do?
Why can't I watch any more ads?
I'm having trouble getting into Hotel Hideaway. I get an error message and/or I get stuck in the loading screen. What should I do?
How do I use the colour shop?
How do I buy clothes?
How do I use the store?
What are groups?
How do group leagues work?
What are group competitions?
Tailor of Fortune Madness
High Five
What is Dance Arena?
What are eggs?
What odds do I have to win a pet?
Need more help?
